Support

Help with the HitZero app

Questions, a bug, or an idea? Email hello@playhitzero.com. A real person reads every one.

Stay safe

Only do skills your coach has taught you.
Tumble on a mat, with room all around you.
Anything upside down, a back walkover or a handspring: only when your coach says you are ready.
A stunt stand: only on a mat, with a coach or a grown-up right there.
If something hurts, stop.

Prop the device up. Lean it against something that will not fall, about as high as your chest, standing up as straight as you can get it.
Step back. It has to see all of you, head to toes, with room to jump. If it says "Step back a little", do.
Stand tall and still. Wait for the ding and the green GO. Then do your skill.
One at a time. The app watches one kid. The next one waits off to the side, then stands still in the same spot.
Got an iPad? Use it. HitZero works on an iPhone, and it is even better on an iPad: the big screen makes it easy to see yourself from across the mat.

It can't see me. Step back, turn on a light, and stand where nothing is in front of you. Bright clothes that are not the color of the wall help.
It did not count my skill. Stand tall and still first, until GO. Stay in the picture the whole time. For a cartwheel, a walkover or the floor shapes, turn the device sideways so you go across the picture.
It stopped in the middle. Someone walked in front of it, or part of you left the picture. Step back and go again.
I can't hear the coach. Turn the sound up, and flip the switch on the side of the phone so it is not on silent.
Go again without touching the device. After a try, wave both arms over your head.

What Plus is. HitZero is free to use every day. HitZero Plus opens every game, level, routine, workout and weekly plan, as much as you want. A grown-up buys it in the app, through Apple.
A new device. In the app: Me, then More, then HitZero Plus, then Restore purchases. Plus comes back on any device with the same Apple ID.
Turning it off. Plus renews by itself until it is turned off. Turn it off any time in your device's Settings: tap your name, then Subscriptions.
The whole family. With Apple's Family Sharing, one purchase covers your family's phones and iPads.
Outfit packs. Special outfits for your avatar, bought once and kept for good. They are not part of Plus. On a new device: Me, then the Closet, then the Shop, then Restore purchases.
Refunds. Purchases are handled by Apple: ask for a refund at reportaproblem.apple.com.

Everything HitZero keeps stays on your device. Delete the app and it is all deleted with it. More on the app privacy page.